A Message from VanDOit - Our Response to COVID-19
We at VanDOit want let you know that we are thinking of you and hope you and your family are doing well and staying safe during this time. We want to provide clear communication to you about the status of VanDOit.
To date, production has been running at full capacity, with the new expansion of our building being completed. Before COVID-19 was able to slow down our production, in addition to creating some new efficiencies, ordering ahead and stocking additional production inventory and components and expanding our facility, we also began utilizing longer days for production with our production team starting the day at 6 a.m.
We have been proactive and taken this very seriously while making sure to take care of our customers. We want to make sure to make a safer and smarter form of travel and adventure available to our customers during this time. Bottom line is we had taken steps to increase production for the growth experienced over 2019 and into 2020 and in fact, in some cases were able to work ahead. Taking these additional steps has placed us in a position to be able to continue building vans within our control even while complying with local mandates and having only essential team members at the location. Many of our team members are working from home.
The VanDOit office will be closed and tours of the facility will not be allowed for at least the next 2 weeks.
Customer deliveries will be handled outside the facility and will be limited contact with employees. Customer will be walked through their vehicle via Facetime and a video series that we have put together. Paperwork with customer is to be prepared ahead of time and sent to customer for signature.
Kline Van Rentals will be closed and will be canceling any passenger van rental reservations that begin/are during the next 4 weeks. Kline Van will be taking reservations for rentals that pick up on or after April 27th. Rentals that have been reserved after the April 27th date are subject to cancellation. Weekly we will be reviewing these conditions.
Our thoughts go out to everyone affected by COVID-19. Being one of the co-founders of this business, I take high priority in keeping this family safe and that includes all of our customers and followers. One of our core values is to be a champion for our customers.
We will continue to review our policies to make sure that we are taking the best steps to remain safe and keep moving in the right direction through these times. If you have any additional questions, please do not hesitate to reach out to Shayna Orr or myself:
Thank you for being a part of the VanDOit family.
VanDOit COO, Jared McCauslin
Below is a personal video message from CEO Brent Kline